Frequently Asked Questions
Q: Who is Metro Retro Furniture?
A: Metro Retro started in 2000 as an online store providing designer furniture and accessories for thousands of customers through the eBay auction site. The demand by our customers led us to acquire a 30,000 sq foot warehouse in Pasadena, Texas, and more recently a showroom in the Montrose area of Houston. We feature vintage items from Herman Miller, Jens Risom, Knoll, and Dunbar. We are the Houston representative for Modernica, Gordon International, Zographos and some Italian manufacturers of classic furniture. Metro Retro ships from Texas to locations throughout the United States, Asia, Great Britain & Europe, and the Americas. Metro Retro also offers artwork from corporate collections.
Q: What kind of stuff do you sell?
A: We specialize in new and vintage Mid century modern designer pieces typically designed in 1950-1975. All our vintage pieces are in good used condition. Brand new items are indicated in the item description. We also have a wood refinishing shop and can make most used pieces look as good as new.
Q:
Where is your store located?
A:
Q:
How do I order?
A: Browse our
store and find the item you want. Above the item description is
a link titled 'Questions about this item?'. Click on the link and
state that you wish to purchase the item. Put your contact information
in the provided email. We will try to respond to your email with
more information and a price quote within 48 hours.
Q: What are my payment options?
A: Once you receive a price quote for the items with shipping charges you can pay through PayPal, Check, or Money Order. We accept credit cards through PayPal. Send checks and money orders to our accounting office at:
Metro Retro Furniture
351 Lakeside Lane Suite #308
Houston, Texas, 77058-4354
Q: How does Metro Retro rate the condition of furniture?
A: Most of our pieces are vintage (30+ year old) furniture. Condition will vary.
A little bruising on chair and table legs is normal wear for furniture of that age. We will point out more-than-normal
bruising on a piece, however.
Metro Retro uses the following condition ratings:
| Mint: The piece looks like it came off a showroom floor. It has all of its original finish,
with original luster and no wear or flaking. There are no nicks, gouges, or scratches.
Any discoloration is from the manufacturer and not a later stain. |
|
Excellent: Nearly showroom perfect with one or two superficial blemishes. Overall appearance is not affected by blemishes.
Piece may be refinished. We will note in the description if it has been refinished or reupholstered. |
| Very Good: Showing some signs of age. Superficial surface scratches and blemishes are more visible than Excellent.
Finish may have minor flaking but the piece is otherwise presentable. A good cleaning or polishing will improve appearance. |
| Good: Definite signs of age and use. May have visible scratches and stains but piece will be useable without refinishing.
May have repairs. |
| Poor: Major signs of age and wear. Will probably need to be refinished and/or repaired. A good candidate for a restoration project. |
Q:
Return Policy?
A:If you are
not completely satisfied with your product, return the item within
7 days and receive a full refund.
Unfortunately we can not refund shipping costs or special order
items.
Please contact us after receiving the item.
Q: Shipment and Order Problems?
It is our goal to make sure every order and contact our customers
have with us is a pleasant and rewarding experience.
If
there is a problem when your order arrives,
Please call us @713-473-0000
We
work hard to win the loyalty of our customers and to maintain an
eBay satisfaction rating that reflects it. Before you go
online and give us neutral or negative feedback.
Call us! and give us the opportunity to correct any problem you
have with your order.
If
you order arrives and you are pleased / happy / delighted, run to
your pc, and leave us a 5 point positive feedback survey.
And if you would like, give us a call.
We like to hear from all our customers.
Q:
What shipping options are available?
A: We
have several delivery options. Visit the websites below to get approximate
shipping quotes.
Note. Minimum order processing time at our facility is 10 working
days after payment is received, PLUS, transportation time that
will vary depending on the shipping method chosen by you. Express
processing is available at additional cost.
Q: Do you offer
any discounts?
A: For large
quantity orders we offer the following discounts. The quantity discount
does not apply to new
furniture or items that are here on
consignments, nor to the cost of reupholstering or refinishing.
This discount will be given as a credit on future purchases
| Total
Order Amount |
Discount |
| $5000+ |
5%
Off |
| $10000+ |
10%
Off |
| $15000+ |
15%
Off |
| $20000+ |
20%
Off |
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