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Frequently Asked Questions
Q:
Who is Metro Retro Furniture?
A: Metro Retro started in 2000 as an online store providing
designer furniture and accessories for thousands of customers through the eBay
auction site. The demand by our customers led us to acquire a 30,000 sq foot warehouse in Pasadena, Texas, and more recently
a showroom in the Montrose area of Houston. We feature vintage items from
Herman Miller, Jens Risom, Knoll, and Dunbar. We
are the Houston representative for Modernica,
Gordon International, Zographos and some Italian manufacturers of classic
furniture. Metro Retro ships from Texas to locations throughout the United
States, Asia, Great Britain & Europe, and the Americas. Metro Retro
also offers artwork from corporate collections.
Q: What kind of stuff do you sell?
A: We specialize in new and vintage Mid
century modern designer pieces typically designed in 1950-1975. All
our vintage pieces are in good used condition. Brand new items are
indicated in the item description. We also have a wood refinishing shop and
can make most used pieces look as good as new.
Q: Where is your store located?
A:
Q: How do I order?
A: Browse our store and find the item you want. Above the item
description is a link titled 'Questions about this item?'.
Click on the link and state that you wish to purchase the item. Put your
contact information in the provided email. We will try to respond to your
email with more information and a price quote within 48 hours.
Q: What are my payment options?
A: Once you receive a price quote for the items with shipping charges you
can pay through PayPal, Check, or Money Order. We accept credit cards
through PayPal. Send checks and money orders to our accounting office at:
Metro Retro Furniture
351 Lakeside Lane Suite #308
Houston, Texas, 77058-4354
Q: How does Metro Retro rate the condition of furniture?
A: Most of our pieces are vintage (30+ year old) furniture. Condition will
vary. A little bruising on chair and table legs is normal wear for
furniture of that age. We will point out more-than-normal bruising on a
piece, however.
Metro Retro uses the following condition ratings:
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Mint: The piece
looks like it came off a showroom floor. It has all of its original
finish, with original luster and no wear or flaking. There are no nicks,
gouges, or scratches. Any discoloration is from the manufacturer and not
a later stain.
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Excellent: Nearly
showroom perfect with one or two superficial blemishes. Overall
appearance is not affected by blemishes. Piece may be refinished. We will
note in the description if it has been refinished or reupholstered.
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Very Good: Showing
some signs of age. Superficial surface scratches and blemishes are more
visible than Excellent. Finish may have minor flaking but the piece is
otherwise presentable. A good cleaning or polishing will improve
appearance.
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Good: Definite
signs of age and use. May have visible scratches and stains but piece
will be useable without refinishing. May have repairs.
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Poor: Major signs of age and wear. Will probably need to be
refinished and/or repaired. A good candidate for a restoration project.
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Q: Return Policy?
A:If you are not completely satisfied
with your product, return the item within 7 days and receive a full refund.
Unfortunately we can not refund shipping costs or
special order items.
Please contact us after receiving the item.
Q: Shipment and Order Problems?
It is our goal to make sure every order and contact our
customers have with us is a pleasant and rewarding experience.
If there is a problem when your order arrives,
Please call us @713-473-0000
We work hard to win the loyalty of our customers and to
maintain an eBay satisfaction rating that reflects it. Before you go
online and give us neutral or negative feedback.
Call us! and give us the opportunity to correct
any problem you have with your order.
If you order arrives and you are pleased / happy / delighted,
run to your pc, and leave us a 5 point positive feedback survey.
And if you would like, give us a call.
We like to hear from all our customers.
Q: What shipping options are available?
A: We have several delivery options. Visit the websites below
to get approximate shipping quotes.
Note. Minimum order processing time at our facility is 10 working days after
payment is received, PLUS, transportation time that will vary depending
on the shipping method chosen by you. Express processing is available at
additional cost.
Q: Do you offer any discounts?
A: For large quantity orders we offer the following discounts.
The quantity discount does not apply to new furniture or items that are
here on consignments, nor to the cost of
reupholstering or refinishing.
This discount will be given as a credit on future purchases
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Total Order Amount
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Discount
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$5000+
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5% Off
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$10000+
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10% Off
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$15000+
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15% Off
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$20000+
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20% Off
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